Frequently Asked Questions for Mac Virtual Assistants

What are the fee's for your Virtual Mac Asistant Services?

Please contact us for a quote.

What is a retainer?

A retainer is a contract that purchases monthly hours in advance in exchange for a lower hourly fee. It guarantees a certain amount of our business management time during the course of the month as well as entitles the client to priority scheduling. Retainer clients can think ahead as far as what their administrative needs might be and plan accordingly.

Can retainer hours be transferred to the next month?

No, retainer hours must be utilized within the month or they are forfeited.

Do you provide immediate turnaround?

No, and the reason is that our services are not designed for those who are always in "crisis mode" and who need instant responses and feedback. Our services are designed more for the responsible professional who has a steady range of tasks and projects.

What if I don't use all my hours?

It is the responsibility of our clients to determine the best hours package that suits their needs. Of course, we are happy to offer suggestions on what we can do to help you with your work. However, it is up to the client to make the best use of their hours.

Can you help me switch from a PC to a Mac?

Yes! We would be honored to be your virtual assistant guide to the world of Mac OS X. We can provide advice on what type of Mac to get, how to equip it, advise you on care and maintenance of your new Mac, and advice on what types of software to get.

How did you get interested in Macs?

We have been avid users of the Mac OS X platform for 10+ years. They offer superior graphical and audio capabilities, clean and elegant user interface, intuitive commands and are much more virus and hacker resistant than their PC counterparts. Macs enable us to work more effortlessly, and offer greater deliverables to our clients.

What software do you utilize?

We have most populary used software that the vast majority of our clients require. If you need a program that we don't have, we can more than likely obtain it.

Is a contract required to use your Virtual Assistant services?

Yes, a contract is required for all of our services.

Where does the work get processed and how does it get processed?

All work is done from our offices and is accomplished by email, internet FTP transfer, fax (either standard or electronic), and phone. We have a digital scanner and are virtually "paperless". Most clients email or scan us .pdf versions of their files and documents. Some clients also utilize overnight mail services and CD/DVD exchange. For many of our clients we utilize www.logmein.com or various webinar services like Yugma, to facilitate communication both with them and between them and their own clients.

Can your provide references?

We can provide client testimonials for you.

What are your credentials and memberships?

Our company has many years of experience working with entrepreneurs, small businesses, medium size corporations, retail merchandisers and buyers.

Our company has extensive background in providing relocation services for large corporations and have assisted in the relocation for many interior designers and people in the home improvement field; as well as organizing large relocations for corporate executives and business managers.

View my page on Plugs Music Industry Network
 

Cocke County and Newport, TN Chamber of Commerce Member
IVAA Administrative Trade Organization Ethics Checked Member
Certified by the National Association of Realtors® as a Professional Real Estate Assistant
CRESS Certified by IVAA as a Certified Real Estate Support Specialist
Madison County, NC Chamber
Swain County, NC Chamber
A Clayton's Secretary Member
Virtual Biz Group